Between 00:20 to 02:10 Malaysian time (16:20 to 18:10 GMT) the Apache service on the server hosting this site was down. I know that only Apache was down due to the fact that I can’t access the webites using the web browser but I can access FTP, SSH, SMTP, and POP. Here’s what I put inside the form for Exabytes technical support:
We can’t access the site using HTTP. Apache may be down. I can access FTP, SMTP, SSH, and POP. I realized that there was a problem with the network at the data center as described in https://support.exabytes.com/index.php?_m=news&_a=viewnews&newsid=209 but this problem will cause outages on all services, not only HTTP.
Just letting you know as you may not realize Apache is down.
And the reply I received surprised me:
At the moment, our network had high latency.
Our network engineers are currently working on this issue.
You may refer to:
If you have any enquiries, please do not hesitate to contact. Thank You.
Exa Bytes Network Sdn Bhd
With an excellent customer support record so far (at least for myself), I was surprised that this Engineer (?) can’t read well. He shouldn’t have repeated the URL I already mentioned. This somehow implies that the customer can’t read and the reply really looks like a template.
I am hosting at Exabytes Malaysia due to the fact that the customer support is fast, and my access to the server is very fast. But right now I am thinking of moving my blog elsewhere. Too bad some of other sites I host here must stay due to the fact that they are targeted to Malaysian customers and the access is fast.