Between 00:20 to 02:10 Malaysian time (16:20 to 18:10 GMT) the Apache service on the server hosting this site was down. I know that only Apache was down due to the fact that I can’t access the webites using the web browser but I can access FTP, SSH, SMTP, and POP. Here’s what I put inside the form for Exabytes technical support:
Hi
We can’t access the site using HTTP. Apache may be down. I can access FTP, SMTP, SSH, and POP. I realized that there was a problem with the network at the data center as described in https://support.exabytes.com/index.php?_m=news&_a=viewnews&newsid=209 but this problem will cause outages on all services, not only HTTP.
Just letting you know as you may not realize Apache is down.
Thank you.
And the reply I received surprised me:
Dear Ady,
At the moment, our network had high latency.
Our network engineers are currently working on this issue.
You may refer to:
https://support.exabytes.com/index.php?_m=news&_a=viewnews&newsid=209
If you have any enquiries, please do not hesitate to contact. Thank You.
Best Regards,
KM Chow
………………………………..
System Engineer,
Exa Bytes Network Sdn Bhd
With an excellent customer support record so far (at least for myself), I was surprised that this Engineer (?) can’t read well. He shouldn’t have repeated the URL I already mentioned. This somehow implies that the customer can’t read and the reply really looks like a template.
I am hosting at Exabytes Malaysia due to the fact that the customer support is fast, and my access to the server is very fast. But right now I am thinking of moving my blog elsewhere. Too bad some of other sites I host here must stay due to the fact that they are targeted to Malaysian customers and the access is fast.