February, 2012 | Ady's Blog

UniFi Phone Call Forwarding

If you’re here to look for the way to forward the phone that comes to UniFi to another phone number, I apologize. I don’t know how. I tried asking TM call center but they told me to call UniFi support for UniFi phone.

For the record every time I try *61*XXXXXXXXXX# the automated voice response is “harap maaf, anda tidak mempunyai akses ke nombor ini”. I think it’s related to a protection so that users can’t simply forward to any number. Protection is good only if there are procedures to follow to make a feature useful. Not in this case.

I created a ticket in the My Support section in myUniFi only to be closed by X1012121 – it’s not even a real name. The ticket was closed without any explanation whatsoever. Nada. Nothing. Nil.

So what they put in their Microsoft SharePoint website Phone (Voice Features) page doesn’t work. At least for me. If you can see any instructions on adding custom phone numbers to the forward list, do let me know. I might need new spectacles.

As a matter of fact, I created a ticket a week earlier about something else and although I specifically asked to be emailed, they called. Maybe the text on their system is too small to read especially the “Preferred communication” field. I don’t know. The annoying thing was that the person kept calling and calling and calling when the call was not picked up.

When the call is not picked up, please call later.

If you’re not going to fully support your value added services, you might as well not offer them at all. I am fully satisfied with the Internet service, but since there are “FREE” added service I thought I might utilize it. Now that I know they don’t work, I’m unhappy.

One thing that really bothers me is that I think they don’t really have an SLA with customers, and KPI to fulfill. Closing tickets without any reason is unacceptable by any standard, not even in inter organization support services.

I will never understand why TM work like this… and I know this post will not mean anything to them. I am just disappointed. Having some exposure on how they do stuff, I think they can do better and generate more profit than now but the mentality is just beyond me.

Malaysia boleh?

Mac Messages Beta

Apple has just released the developer preview for OS X Mountain Lion yesterday and at the same time released the beta version of Messages, an upgrade of iChat. Here is the link to download Messages.

Installation is straight forward but you will be warned that the machine will need to be restarted. After installation, the spanking new icon will appear in the dock. The rightmost icon in the screenshot, not the middle one.

After installation (and configuration with your iCloud account), the familiar iChat UI will appear. Alongside with a new “iPad inspired” message list. Messages will continue to work with the existing accounts, just with additional features. As you can see in my screenshot my Google Talk (Jabber) account works fine.

I really wanted to know whether old messages from the iPhone will be imported. They were not. Which is no big deal. I’m not sure whether some background sync will happen while I use it. I’ll update if it does that.

I sent a test message to a buddy, Nazham:

At the same moment, my message and his reply appeared in both Messages for Mac and the iPhone. This is what Apple meant by “Start an iMessage conversation on your Mac and continue it on your iPad, iPhone, or iPod touch.”.

I love it.

Knowing Apple, Mountain Lion might be the only OS X I can upgrade my 2010 MacBook Pro with and I hope the price will be more or less like Lion.

Until next time, happy computing.

VirtueMart Custom Login Module in Joomla!

Here’s a short article on making a simple module to include on your Joomla! pages that displays login / logout links. I’m a Joomla! newbie so there might be better ways to accomplish this.

I was helping a friend-client to accomplish redirection to the same page after logout.

Here’s the basic code that you need to have in a module with the Jumi extension:

< ?php
    $user=& JFactory::getUser();
    if (!$user->guest)
        echo '<a href="index.php?option=com_user&task=logout&return=Lw">Logout</a>';
    else
        echo '<a href="index.php?page=account.index&option=com_virtuemart">Login</a>';
?>

The code above will redirect users to the root or uppermost level of the website.

Let’s say that your website is http://www.yourwebsite.com/ and your shopping page with VirtueMart is installed at a subfolder http://www.yourwebsite.com/shop/

The question is simply where you want your user to end up after logging out. If you need your users to end up at http://www.yourwebsite.com/ then you’re good to go. If you want your users to be redirected to the shop or a thank you page, here’s where you need to be a little creative.

You need to replace that “Lw” in the logout link to a different string. “Lw” is the base 64 representation of the character “/”. So this means that the user will be redirected to / which is http://www.yourwebsite.com/

A solution I came out with:

< ?php
    $redirect_to = '/shop/';
    $user=& JFactory::getUser();
    if (!$user->guest)
        echo '<a href="index.php?option=com_user&task=logout&return=' . base64_encode($redirect_to) . '">Logout</a>';
    else
        echo '<a href="index.php?page=account.index&option=com_virtuemart">Login</a>';
?>

So only line 2 needs to be changed. Let’s say you want users to be redirected to http://www.yourwebsite.com/thankyou.html here’s how you will change line 2:

2	$redirect_to = '/thankyou.html';

If you’d like your users to simply be redirected to the same page where they clicked the logout link, here’s what you should do to line 2:

2	$redirect_to = $_SERVER['REQUEST_URI'];

That’s simply it. At first, I totally forgot that I can use PHP’s base64_encode so I ended up confusing my friend with an online encoder so that he can replace the “Lw”.

One annoying thing that I wasn’t able to solve is the login page always displays the error message:

Error: You do not have permission to access the requested module.

I think Joomla! is trying to load VirtueMart too early and I can’t make it go away. Looking at the Internet a lot of other websites has this message displayed. If you know how this message can be removed without hacking the CSS or source code, please let me know and I’ll give you credit.

References: