At last in yesterday’s edition of the articles about Internet Banking, the same newspaper as mentioned in the previous post interviewed Datuk Abdul Hamidy Abdul Hafiz, the chairman of the Association of Banks in Malaysia (ABM). In the interview, Datuk Hamidy explained about the problem like an expert. I am not sure about his background, but he sure know about it better than the “computer expert”.
Quote:
ABDUL HAMIDY: Phishing bukanlah satu trend. Ia merupakan satu penipuan dan tidak boleh dihentikan kerana ada sahaja orang yang hendak mencuba.
Tetapi kalau kita melihat cara phishing ini dia bukan hendak menembusi (penetrate) sistem bank, tetapi ingin menembusi sistem milik pelanggan. Ini bermakna, penipuan tersebut berlaku terhadap pelanggan yang masih kurang berpengetahuan mengenai keselamatan di Internet.
Maksud Datuk pelanggan yang tidak cekap menggunakan Internet.
ABDUL HAMIDY: Ya. Mereka yang masih tidak cekap menggunakan Internet.
Oleh kerana itu semua bank yang mempunyai kemudahan perbankan Internet sentiasa memberitahu peraturan dan langkah-langkah keselamatan.
Pelanggan kadangkala mengabaikan peraturan yang diberikan oleh pihak bank kerana menganggap peraturan itu terlalu panjang.
Kita berharap pelanggan akan membaca dan memahami peraturan yang telah disediakan. Kalau mereka (pelanggan) tidak faham mengenai peraturan atau langkah yang disediakan, mereka boleh menghubungi Pusat Pengurusan Pelanggan.
Original news: http://www.utusan.com.my/utusan/…
This time I am short of time to translate anything. If you are interested just let me know.
As a summary, he said that the problem is not with banking website, but with the users’ Internet skills. Criminals are not attacking banking websites, but users. Right on target, Datuk.
ady,
that why in my blog entry last few days, i did mentioned this thing at second last para:
“… tapi adakah tahap keselamatan di pihak pengguna juga kebal?”
and yeah, i did agree with u.. this is what we call as an expert.. hehe
@iwan
Yes… users need to be educated. I heard the banks are going to initiate some kind of activity or campaign to raise awareness for users. They have to, if they want to keep promoting Internet banking. Come to think of it, maybe in other countries banks have these kind of problems…