My car refused to start on Sunday, and as a car dummy I didn’t expect it was the battery. I thought the maintenance-free dry cell would last longer than acid lead batteries. That incident caused me to miss a friend’s wedding, but I am happy to see the pictures posted in many other blogs as well as in Facebook. I wish them a lifetime of happiness.
Back to the car problem, I tried to contact some of the workshops nearby home but to no avail. So since I have just installed the new car road tax and the Allianz Auto Assist sticker on my wind screen I decided to try calling them. 1-800-889-233
A female picked up the phone and asked me whether I have tried jump starting. Of course not because I didn’t expect it was the battery. Plus, it was Sunday and nobody was around. In 10 minutes Allianz called me back and told me that they are sending people. In another 10 minutes I received a call from the person responding to the case. And for every 10 to 15 minutes after that Allianz called me to ask for progress. It was a nice gesture. Although I had to wait for the auto assist van to arrive for 1 hour (nearby agents had other cases so they had to come from PJ), it was overall a nice experience with Allianz.
The battery was changed, and I went out with my family not to the wedding as it has ended by then but just to get out.
Kudos to them for providing a great service. I will stay with Allianz as long as I can. Anyone else have good experience with their car general insurance provider? Share them!